Delivery & Return Policy

Refund Policy

Effective Date: Feb 18, 2025
Last Updated: Feb 18, 2025

Thank you for shopping with KE Essentials (“Company,” “we,” “our,” or “us”). We value your trust and are committed to providing quality products and customer satisfaction. This Refund Policy explains how refunds, returns, and exchanges are handled for purchases made through our website.

By purchasing from our website (https://keessentials.com/), you agree to the terms outlined below.

1. General Refund Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a refund:

  • The item must be unused, unworn, and in the same condition you received it.
  • The item must be in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.
  • The return request must be made within 30 days of delivery.

After 30 days from delivery, we cannot offer a refund or exchange unless required by applicable law.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Items marked as “Final Sale”
  • Gift cards
  • Personalized or custom-made items
  • Opened or used hygiene/health-related products (if applicable)
  • Products damaged due to misuse, improper handling, or normal wear and tear

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery
  • Email us at llckeessentials@gmail.com
  • Include your order number and clear photos of the issue

We will review your request and, if approved, offer a replacement or full refund at no additional cost to you.

4. Return Process

To initiate a return:

  1. Email llckeessentials@gmail.com
  2. Provide your order number and reason for return
  3. Wait for return instructions before sending the item back

Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost or stolen return packages.

5. Refund Processing

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund.
  • If approved, refunds will be issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping costs (if applicable) are non-refundable unless the return is due to our error.

6. Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped.

To request a cancellation, contact us immediately at:
Email: llckeessentials@gmail.com
Phone: +1 551 288 4975

If your order has already shipped, you must follow the standard return process.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at llckeessentials@gmail.com.

8. Chargebacks

We encourage customers to contact us first before initiating a chargeback with their bank or payment provider.

Filing a chargeback without contacting us may result in:

  • Investigation of the claim
  • Suspension of future purchases
  • Submission of delivery confirmation and order records to your bank

We are committed to resolving issues fairly and quickly.

9. Legal Rights

If consumer protection laws in your state or country provide additional rights, those rights will apply and be honored accordingly.

10. Contact Information

If you have questions about this Refund Policy, please contact us:

K Essentials
Website: https://keessentials.com/
Email: llckeessentials@gmail.com
Phone: +1 551 288 4975

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